Support & Compliance Help-Desk

How the Help-Desk works

The Help-Desk answers compliance questions from clients with an active service, by regulatory domain. Each answer is reasoned and refers to the applicable rule, so that it can be used as evidence of diligence.

• quick answers: short questions on the interpretation or application of a rule, answered as a rule on the same working day;

• reasoned opinions: questions that require analysis of documents or facts, answered within the period agreed in the service level;

• incident support: priority guidance in the event of a personal data breach, a significant cybersecurity incident or an urgent report, including the notification deadlines that apply.

The Help-Desk provides compliance support and does not replace individual legal advice or representation.

Support resources

• Compliance Secretariat: records, deadlines, minutes and authority reporting;

• Resources: checklists, templates, manuals and glossary;

• Regulation: the regulatory map and national transposition;

• Authorities: EU and national supervisors;

• Useful Links: official sources and reference standards;

• FAQ: answers to the most frequent questions.